Cancellation and Refund Policy: Event Tickets
1. Cancelling your ticket.
You can cancel a ticket bought online within 14 days of the purchase or of receiving your purchase confirmation, whichever is later, provided you cancel at least 7 days before the event, not counting Saturdays and public holidays.
2. Cancellation fee.
We keep a fee of 5% of the amount you paid, or ₪100, whichever is lower. For a ₪250 ticket the fee is ₪12.50.
3. How to cancel.
Write to elli@cardbook.biz or use on the platform. Include your full name, email and ticket number. We recommend cancelling in writing. A cancelled ticket is void and cannot be used at the entrance.
4. Refund.
We refund the amount you paid, minus the fee, to the card you paid with within 14 days of receiving your cancellation notice. It may take a few more business days to appear on your card statement.
5. If we postpone or cancel the event.
If we postpone the event, including for reasons beyond our control such as a security situation or an order of the authorities, your ticket automatically stays valid for the new date. If the new date does not suit you, you can ask for a full refund, with no fee, within 14 days of our notice. If we cancel the event and do not set a new date, you receive a full refund with no fee, or, if you prefer, a credit for a future CONNECT event.
6. No refund.
There is no refund for missing the event, arriving late, mistaking the date, or travel and traffic problems, or if you cancel after the periods in section 1 (except under section 5).
7. Promo codes.
If you used a promo code, the fee and the refund are based on the amount you actually paid.
8. Seller.
CardBook, company number 516012796, Haatzmaut 33, Yehud-Monosson, Israel, elli@cardbook.biz, +972544502652.